Results for Communication in management.
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Call #
658.4 S
Descript.
xiv, 251 pages ; 25 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Bibliog.
Includes bibliographical references (pages 229-241) and index.
Contents
Why I wrote this -- Winning -- Finite and infinite games -- Just cause -- Cause, no cause -- Keeper of the cause -- The responsibility of business (revised) -- Will and resources -- Trusting teams -- Ethical fading -- Worthy rival -- Existential flexibility -- The courage to lead -- Afterword.
Summary
"In finite games, like football or chess, the players are known, the rules are fixed, and the endpoint is clear. The winners and losers are easily identified. In infinite games, like business or politics or life itself, the players come and go, the rules are changeable, and there is no defined endpoint. There are no winners or losers in an infinite game; there is only ahead and behind. The more I started to understand the difference between finite and infinite games, the more I began to see infinite games all around us. I started to see that many of the struggles that organizations face exist simply because their leaders were playing with a finite mindset in an infinite game. These organizations tend to lag behind in innovation, discretionary effort, morale and ultimately performance. The leaders who embrace an infinite mindset, in stark contrast, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Any worthwhile undertaking starts with Why -- the purpose, cause or belief that inspires us to do what we do and inspires others to join us. Good leaders know how to build Circles of Safety that promote trust and cooperation throughout their organizations. But that's not enough to help us chart a course through the unpredictable, often chaotic landscape of today's marketplace. I now believe that the ability to adopt an infinite mindset is a prerequisite for any leader who aspires to leave their organization in better shape than they found it"-- Provided by publisher.
Subject
ISBN/ISSN
9780735213500 (hardcover)
073521350X (hardcover)
Call #
650.13 K
Edition
First Edition.
Descript.
xviii, 131 pages ; 22 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Note
"A Reos Partners Publication."
Bibliog.
Includes bibliographical references and index.
Contents
Foreword / by Peter Block -- Preface -- Introduction: how to work with people you don't agree with or like or trust -- Collaboration is becoming more necessary and more difficult -- Collaboration is not the only option -- Conventional, constricted collaboration is becoming obsolete -- Unconventional, stretch collaboration is becoming essential -- The first stretch is to embrace conflict and connection -- The second stretch is to experiment a way forward -- The third stretch is to step into the game -- Conclusion: how to learn to stretch -- Acknowledgements -- Index -- About Reos Partners -- About the author -- Notes.
Subject
ISBN/ISSN
9781626568228 (pbk.)
1626568227 (pbk.)
Descript.
1 online resource (1 video file (9 min., 32 sec.)) : color and sound.
two-dimensional moving image tdi rdacontent
computer c rdamedia
online resource cr rdacarrier
video file rda
Note
Streaming video file encoded with permission for digital streaming by Films Media Group on February 17, 2016.
Originally released by Seven Dimensions Films of Australia, 2016.
Contents
Care for Your Customers (2:24) -- Ask and be Responsive (2:37) -- Anticipate and Surprise (1:05) -- Be Efficient and Take Action (2:05) -- Deliver Sensational Service (0:53) -- Credits: Delivering Sensational Service: Cutting Edge Communication Comedy Series (0:10)
Access
Access requires authentication through Films on Demand.
Summary
In this video, Cutting Edge team members consider customer service. Marcus and Serena want to see Cutting Edge employees demonstrate greater care. Serena particularly wants staff to be responsive, prompt, and demonstrate organizational skills. Alex coaches Dion through tricky customer queries, while Casey practices her service technique on Tammy. Carol believes sensational service is about definite action and punctuality; service providers should have passion and exceed her expectations.
Audience
11 & up.
System Det
Streaming video file.
System requirements: FOD playback platform.
Note
Closed-captioned.
Title from distributor's description (Films Media Group, April 10, 2016)
Subject
Genre
Alt Author
Films Media Group, film distributor.
Seven Dimensions Films of Australia
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