Results for Customer services.
Database: NoveList Plus
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Catalog Results:
Call #
658.314 L
Descript.
xiv, 138 pages ; 22 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Note
Originally published in hardcover by Hyperion Books in March 2000.
"All-new discussion guide and success stories."
Subject
Alt Author
Christensen, John, 1959-
Paul, Harry, 1950-
ISBN/ISSN
9780306846199
0306846195
Descript.
1 online resource (1 video file (9 min., 32 sec.)) : color and sound.
two-dimensional moving image tdi rdacontent
computer c rdamedia
online resource cr rdacarrier
video file rda
Note
Streaming video file encoded with permission for digital streaming by Films Media Group on February 17, 2016.
Originally released by Seven Dimensions Films of Australia, 2016.
Contents
Care for Your Customers (2:24) -- Ask and be Responsive (2:37) -- Anticipate and Surprise (1:05) -- Be Efficient and Take Action (2:05) -- Deliver Sensational Service (0:53) -- Credits: Delivering Sensational Service: Cutting Edge Communication Comedy Series (0:10)
Access
Access requires authentication through Films on Demand.
Summary
In this video, Cutting Edge team members consider customer service. Marcus and Serena want to see Cutting Edge employees demonstrate greater care. Serena particularly wants staff to be responsive, prompt, and demonstrate organizational skills. Alex coaches Dion through tricky customer queries, while Casey practices her service technique on Tammy. Carol believes sensational service is about definite action and punctuality; service providers should have passion and exceed her expectations.
Audience
11 & up.
System Det
Streaming video file.
System requirements: FOD playback platform.
Note
Closed-captioned.
Title from distributor's description (Films Media Group, April 10, 2016)
Subject
Genre
Alt Author
Films Media Group, film distributor.
Seven Dimensions Films of Australia
Call #
658.812 D
Edition
First edition.
Descript.
188 pages : illustrations ; 21 cm.
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Note
Issued also as an ebook.
Bibliog.
Includes bibliographical references.
Contents
What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.
Summary
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer - which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Subject
ISBN/ISSN
9781626341296
162634129X
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